We are here to help!

We are committed to processing all orders promptly. Typically, your order is processed within 24 hours of payment receipt and then shipped within the next 3 days. Please note that these timeframes do not account for weekends and holidays.

The delivery time depends on several factors such as destination, product availability, and any delays beyond our control. Generally, delivery times range from 5 to 21 business days after shipping, depending on the country. However, for some remote destinations, it may take up to 30 business days.

It is important to note that delivery times are provided as estimates and may vary depending on circumstances. If you have any questions regarding your order or if you experience a delivery delay, feel free to contact our customer service. We will make every effort to promptly resolve any issues.

Additionally, if you would like to know the exact delivery time for a product and its origin, please contact us, as this varies on a case-by-case basis and can be highly variable.

We work with reliable delivery services to ensure fast and secure shipment of your packages. However, it’s important to note that delivery times may vary depending on the destination and any unforeseen delays beyond our control, such as customs clearance or exceptional weather conditions.

If you have specific questions regarding delivery to your country, please don’t hesitate to contact our customer service. We will be delighted to provide you with additional information and assist you in finding the best solution to receive our products within the shortest possible timeframe.

We are based in the charming city of Clermont-Ferrand, France. This is where our headquarters are located, and it’s from this location that we coordinate all of our activities. We take pride in offering high-quality products to our customers, no matter where they are in the world.

Our location in Clermont-Ferrand allows us to benefit from a dynamic environment conducive to international trade. We work passionately to meet the needs of our customers and to provide them with an exceptional shopping experience.

If you have any further questions about our company or our location in Clermont-Ferrand, please don’t hesitate to contact us. We are happy to provide you with all the information you need.

If you haven’t received a confirmation email after your order has been shipped, or if you’re experiencing difficulties tracking your package, we invite you to contact our customer service. Our team will be happy to assist you in tracking your order and provide you with all the information you need.

In addition to our customer service, you can also use the tracking number provided in the confirmation email to access our carrier’s tracking system. This will allow you to get accurate updates on the location and progress of your package.

We understand the importance of being able to track your order, and we make every effort to provide you with a seamless and reliable tracking experience. Please feel free to contact us if you have any additional questions or require further assistance.

1. Choose the item you want to order by browsing our catalog, then add it to your cart by clicking on the corresponding button.

2. Once you have finished your selection, click on the “Checkout” or “Proceed to Checkout” button.

3. You will be directed to the checkout page where you will need to fill out a form with your shipping information. Make sure to provide an accurate and complete address to ensure smooth delivery.

4. After completing your shipping details, you will need to provide your payment information. We accept various secure payment methods, such as credit cards, bank transfers, or online payment services. Choose the method that suits you best and follow the provided instructions.

5. Before finalizing your order, take the time to carefully review all the details, including the selected items, quantities, size or color options, as well as the shipping and payment information. If everything is correct, you can click on the “Confirm Order” button to complete your purchase.

If you encounter any difficulties in placing your order or have any questions about the process, please don’t hesitate to contact our customer service. Our team is available to assist you and provide any necessary help throughout the ordering process.

1. Contact our customer service within two hours of placing your order. It’s important to inform us of any desired changes promptly.

2. If your order has not yet been processed, we will do our best to make the requested modifications. Our team will make every effort to assist you.

3. However, please note that if your order has already been processed, it may be challenging to make changes. In such cases, we might not be able to modify your order. Therefore, we recommend carefully reviewing the details of your order before finalizing it.

4. To avoid errors or confusion, we advise you to thoroughly check all selected items, quantities, size or color options, as well as shipping and payment information before confirming your order.

If you have made an error or have any questions regarding your order, please contact our customer service immediately. We will be delighted to assist you in resolving any issues related to your order and finding the best possible solution.

To ensure the security of your banking data, we utilize a secure payment processor. All payment information you provide during the transaction is processed through this processor, which uses SSL (Secure Socket Layer) technology to encrypt all sensitive data during transmission. This ensures that your payment information is encrypted and remains confidential throughout the entire transaction process.

It is also important to note that we do not store your payment information on our website. This means that your banking data is not retained in our system, significantly reducing the risks of theft or compromise.

We accept various secure payment methods, including credit cards, debit cards, Apple Pay, and Google Pay. All transactions are processed in real-time, ensuring optimal security and protection against fraud.

We understand the importance of privacy and the security of your payment information, and we take these aspects very seriously. If you have any additional questions regarding the security of banking data, please feel free to contact our customer service. We’ll be delighted to provide you with further information and ensure that your shopping experience is secure.